Last verified: October 2026
Citizens Care Center is a 184-bed licensed nursing home in Havre de Grace, Harford County. Everything here comes from Maryland's OHCQ directory and CMS Care Compare; nothing is our own rating.
| OHCQ license # | 12003 |
|---|---|
| Licensed capacity (OHCQ) | 184 beds |
| CMS certified beds | 184 |
| Average residents per day (CMS) | 133 (72% of certified beds) |
| Medicare / Medicaid | Medicare and Medicaid |
| Ownership (CMS) | Non profit - Other |
| Legal business name | CITIZENS NURSING HOME BOARD OF HARFORD COUNTY |
| Chain | Not part of a reported chain |
| First certified for Medicare/Medicaid | January 3, 1967 |
| CMS certification number | 215039 |
| Address | 415 South Market Street, Havre de Grace, MD 21078 (Harford County) |
| Phone (OHCQ listing) | (410) 939-5500 |
What is Citizens Care Center's CMS star rating?
CMS rates Citizens Care Center 5 out of 5 stars overall, with 4 stars for health inspections, 5 for staffing and 2 for quality measures. The average overall rating among Harford County nursing homes is 4.3.
Quality-measure ratings split into long-stay residents (1 stars) and short-stay rehab patients (3 stars) -- read the one that matches why your parent is going there.
What did inspectors cite at Citizens Care Center on its most recent survey?
Maryland surveyors' most recent standard health inspection of Citizens Care Center, on January 29, 2026, produced 14 health deficiencies.
Most frequent categories in the current cycle: Quality of Life and Care Deficiencies (6), Resident Assessment and Care Planning Deficiencies (4), Resident Rights Deficiencies (2). Scope/severity runs from A (isolated, no actual harm) to L (widespread immediate jeopardy); G and above mean residents were harmed.
| Survey | Tag | What CMS cited | Scope/severity | Type |
|---|---|---|---|---|
| January 29, 2026 | F0641 | Ensure each resident receives an accurate assessment. | E | Standard |
| January 29, 2026 | F0700 | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. | E | Standard |
| January 29, 2026 | F0604 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D | Standard |
| January 29, 2026 | F0656 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D | Standard |
| January 29, 2026 | F0657 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D | Standard |
| January 29, 2026 | F0679 | Provide activities to meet all resident's needs. | D | Standard |
| January 29, 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Standard |
| January 29, 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Standard |
| January 29, 2026 | F0697 | Provide safe, appropriate pain management for a resident who requires such services. | D | Complaint |
| January 29, 2026 | F0757 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D | Standard |
| January 29, 2026 | F0791 | Provide or obtain dental services for each resident. | D | Standard |
| November 7, 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Complaint |
| November 7, 2025 | F0580 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D | Complaint |
| November 7, 2025 | F0842 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D | Complaint |
How well is Citizens Care Center staffed?
Citizens Care Center reports 4.00 total nurse staffing hours per resident per day, including 0.79 registered-nurse hours and 2.25 nurse-aide hours; the median for Harford County nursing homes is 4.02 hours.
Weekend RN coverage is 0.67 hours per resident per day. Total nursing staff turnover is 28% and RN turnover 20%. No administrator departures were reported in the past year.
CMS reports no fines or payment denials for Citizens Care Center in the last three years.
How does Citizens Care Center compare with other nursing homes near Havre de Grace?
By size, Citizens Care Center ranks 1 of 6 nursing homes in Harford County; the table compares it with nearby facilities on CMS rating and the deficiencies cited at each one's latest survey.
| Facility | City | Beds | CMS overall | Deficiencies |
|---|---|---|---|---|
| Lorien Bulle Rock | Havre de Grace | 78 | ★★★★★ 5/5 | 3 |
| Sterling Care Forest Hill | Forest Hill | 156 | ★★★★★ 5/5 | 12 |
| Lorien Nsg & Rehab Ctr Belair | Bel Air | 120 | ★★★★☆ 4/5 | 9 |
| Sterling Care Bel Air | Bel Air | 155 | ★★★★☆ 4/5 | 11 |
| Sterling Care Riverside | Belcamp | 129 | ★★★☆☆ 3/5 | 20 |
Assisted living nearby: licensed programs in Aberdeen and Havre de Grace.
What should families ask before choosing Citizens Care Center?
Read the CMS record for Citizens Care Center first, then tour at a mealtime and on a weekend, and ask the questions its own data raises.
- Ask the administrator what changed after the January 29, 2026 survey's 14 citations, and to see the plan of correction.
- Short-stay quality (3 stars) and long-stay quality (1 stars) differ; ask which unit your parent would be on.
- Ask whether the facility accepts Maryland Medicaid for long-term care if a rehab stay turns into a permanent one.
Is Citizens Care Center a nursing home or assisted living?
It is a licensed nursing home (comprehensive care facility), not an assisted living program.
| Citizens Care Center is | It is not |
|---|---|
| OHCQ-licensed long-term care facility, license 12003 | An OHCQ assisted living program |
| Rated 5 stars overall by CMS | Rated by Baltimore Senior Advisor |
| Medicare and Medicaid | Free of charge -- Medicare covers only qualifying skilled stays |
Source: OHCQ long-term care directory (as of September 30, 2026); CMS Care Compare provider, deficiency and penalty data (release October 1, 2026). CMS record.
